This framework helps us understand how usability affects other metrics like costs and have better conversations with other areas.
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About the Author: Sol Mesz
I am currently a Product Strategy and Product Design consultant, helping organizations create digital products from idea generation through implementation and growth.
I have worked with different products across many industries and with organizations of all sizes, from Fortune 10 to Startups and Non Profits.
Some of the companies I worked with include: IBM, AIG, Zurich, Fox, Thomson Reuters, Teleflora, Movistar, Mercado Libre, Wayra.